Travel Technology

Paid or free, people want to be able to chose whether to connect. But we're surprised that 42% of passengers surveyed in the U.S. wanted mobile voice. Considering boisterous objections by U.S. travellers to calls onboard, we would have expected this number to be much lower.

Will the Watch be the next Google Glass or the next iPhone? We're waiting to find out, too.

We appreciate this honest take from Arnold. It's not everyday we see a brand admit that it's not always going to get it right, but it's always going to forge ahead where others fear to tread.

The tech, data and platform changes enabling the daily travel and transport innovations we're all benefiting from now. The mobility era is the era of digital intermediation offered through digital platforms.

Your customers are here on mobile, that's given now, but a lot more work needs to be done on optimization and conversion to ease the process of buying. That's true in every sector, and even more so in rampantly promiscuous environment of travel.

We will believe it when we see it. We just want to see it more.

We are entering a new mobility era with new players emerging and disrupting travel from the “last mile” up to domestic and regional travel. Mobility providers and aggregators are starting to disrupt the industry by conquering cities, one by one, and aggregating all mode of transportations using digital platforms.

New devices create new sets of customer behavioral data to study and personalize.

The Wi-Fi utility is the be-all and end-all in the hotel industry. Get it wrong and your customers will shout about it by all means and channels possible.

Driven by consumer demand for connectivity and convenience, hotels that prioritize technology are banking on in-room features that provide a return on innovation.