Sponsored

The role of destination marketing organizations (DMOs) is evolving and expanding into destination management to elevate the customer experience more intentionally.

Japan has grand ambitions to bring more than 40 million visitors to the country by 2020, and 60 million by 2030. But the country isn’t just dreaming big, it’s acting big too. Thanks to a concerted country-wide push by tourism officials and local business leaders to transform the Japanese tourism economy, the country seems on track to achieve this vision.

The concept of “personalization” has been touted by travel marketers so often in the last few years, that most would agree that it’s become a bit overused. It’s time for travel brands to evolve beyond broad-based personalized targeting and get smarter about how they use their data.

With so many hospitality brands jumping on the wellness bandwagon today, the companies that are actually going to resonate with customers are those that create true opportunities for customers to enhance their well-being.

New scientific research links getting out of your comfort zone with increased creativity. For meeting planners looking for the next big thing, that means smaller-scale venues and unexpected destinations should be top of mind.

Hotel operators chasing additional meetings and events business need to understand the mindset of today’s planners, embrace new communications tools, and create dynamic, inventive experiences. A tall order? Not once you’re armed with these actionable takeaways.

Interviews with meetings industry insiders that reveal actionable strategies for booking more events Clever tricks for reimagining existing spaces and delivering differentiated meeting spaces Replicable ideas for on-property activations and…

Nearly every travel brand knows that direct bookings offer a powerful opportunity to take control of their relationship with customers. But knowing how to make it happen can be challenging. The emerging set of best practices below offers a road map to move from idea to action.

Travel providers need to step up the experiences they offer to compete in an increasingly crowded market –– and those in the cruise sector are no exception. With the recent announcement that it’s overhauling three of its ships, Windstar Cruises is one example of a cruise brand that realizes this.

OTAs need to do a better job at identifying their customers and understanding why they’re abandoning their carts before booking. Relying on cookie-based technology to solve for this is no longer enough.

Unique, once-in-a-lifetime experiences are now a must-have at meetings in order to lure top-tier attendees. Download our latest report to learn more about these luxury experiences and the impact they have on meetings.

A look at how wellness activities can bring greater meaning to meetings An examination of unique luxury group experiences in the areas of retail, food, entertainment, and corporate social responsibility…