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In this video from Skift Aviation Forum 2023, we hear from Massimo Morin, global head of travel for AWS, and Alex Zoghlin, president and CEO of ATPCO, about the importance of modernizing airlines’ legacy systems and utilizing data for business transformation.

The new “Airline Retailing Transition Guide” offers a flexible, phased approach to help airlines shift to a modern retailing experience. Using smarter, more efficient ways to organize and implement technology, airlines can transition smoothly and efficiently while maintaining business continuity.

Growth in the vacation rental sector has surpassed pre-pandemic levels and shows no signs of slowing. Leveling up the traveler experience through consistency, reliability, and transparency will help hosts and online travel agencies (OTAs) stand out in the crowded space.

A new survey from iSeatz provides insights on how loyalty programs that incorporate travel rewards can offset the impact of inflation on 2023 holiday plans and drive member engagement with holiday-specific offers and benefits.

As today’s travelers seek more personalized experiences, hoteliers need to develop holistic retailing strategies that go beyond the guest room. Activating purchase touchpoints that include flexible gift cards and other ancillary products can help maximize revenue.

Effective procurement processes can have a significant impact on the success and profitability of hospitality businesses. Having a centralized procurement platform can drive value for owners, partners, and clients by easing operations, optimizing costs, and maximizing performance.

Incorporating travel insurance into the booking path can offer a deeper understanding of each individual journey. This gives brands the opportunity to create more personalized approaches, potentially unlocking loyalty from a much broader range of customers.

Industry leaders took to the stage at Skift Global Forum to decipher the trends facing today’s travel industry. Skift partnered with Accor to provide an overview of some of the most important conversations and insights shared at this year's event.

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.

As travel companies adjust to keep up with the shifting demands of today’s travelers — especially with blended travelers expecting personalized solutions that work for them in any context — delivering a seamless payment experience throughout the customer journey is essential.

What are the top-of-mind issues impacting the future of travel? During Skift Global Forum 2023, we surveyed travel industry decision-makers to gain insight into the foremost topics and emerging trends driving what’s next for the industry.

With more travelers purchasing travel insurance than ever before, it’s time to rethink the service’s potential across the entire trip. Find out more at our webinar on October 19th.