Travel Technology

Old tech is a big part of mass flight cancellations. Maybe Southwest's extreme episode and Wednesday's tech issue of this are a wake-up call across aviation.

If the industry waits for segments like business travel to fully recover, it could be waiting forever. That’s one reason why Travelport and its competitors should continue investing in tech and expanding offerings.

Like it or not, automation via artificial intelligence is coming to the creative side of the travel industry, first marketing and graphic design. Adapting to the inevitable change is key.

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.

2023 will be the year of AI. To realize its full potential, travel companies need to rethink their entire philosophies around data, analytics, and decision-making.

Cendyn, a software company that offers customer relationship management, digital marketing, and operations tools to hotels, has hired a new chief executive. 

Travel technology has been turned on its head over the past couple of years. Just about every major trend listed was caused, directly or indirectly, by issues related to the pandemic.

With three of its four recent acquisitions based in the U.S., RateGain is making gains to acquire scale and dominance in that critical market.

Everyone in the travel industry, especially airlines, is talking about sustainability right now. But investments are also being made in innovations that could form the industry decades from now.