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Hotel loyalty is no longer just about earning points for hotel stays. Today, forward-thinking brands like Hyatt are extending loyalty “beyond the stay” through a savvy mix of strategic alliances, unique experiences, and new opportunities to earn from daily spending.

As the global travel industry enters a new era of responsibility, how we define and measure the impact of community tourism must evolve beyond the traditional understanding of community-based tourism as a tool for community development. When done right, everyone wins – local people and businesses are empowered to thrive, travelers return home with a greater sense of connectedness, and everyone working in tourism benefits.

With diversity driving Houston’s dynamism on many fronts, the city is well positioned to attract both leisure and business travelers in the years ahead.

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands, choosing to purchase whatever is most convenient, cheap, or easy to use. Could hotel loyalty programs offer a solution to the impasse?

Out-of-policy booking is a significant challenge in the business travel sector. Managers want employees to use approved tools and partners. But their business travelers frequently ignore those demands choosing to purchase whatever is most convenient, cheap, or easy to use. Could hotel loyalty programs offer a solution to the impasse?

In search of a competitive edge, price transparency, and the ability to offer better service to their customers, travel agencies find value in indisputable data provided by aggregators such as Airlines Reporting Corporation (ARC).

Group business is crucial to a hotel’s revenue strategy. But growing group business is challenging and complex. In this insights deck, we examine how an intelligent sales strategy can help hotels make the most of the growth opportunities and win more meetings business in 2020.

Group business is crucial to a hotel’s revenue strategy. But growing group business is challenging and complex. In this insights deck, we examine how an intelligent sales strategy can help hotels make the most of the growth opportunities and win more meetings business in 2020.

Thailand is becoming one of Asia's premier business events destinations as efforts to improve its cities meetings and events infrastructure begin to pay off.

New Distribution Capability (NDC) standards will help facilitate greater personalization and easier distribution of all elements of the ticket sale. However, it isn’t a catch-all solution for all of the airline industry’s retailing challenges. Recognizing that is key to implementing NDC standards the right way.

A new generation of forward-thinking chefs, gallery owners, mixologists, and entrepreneurs are helping the luxury destination of Los Cabos showcase its unique heritage and amenities, helping to set a new standard for luxury tourism in the process. In this piece, we get inside the mindset of “The Baja Way.”

To succeed in today’s competitive marketplace, travel brands must find a way to humanize their interactions — even when customers are using digital channels to connect with them.