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Hotel and resort guests don’t just want to be pampered. They want to recharge and get inspired to improve their overall health and well-being. Hospitality brands can drive demand if they take this to heart and integrate wellness offerings in meaningful ways throughout the customer journey.

The soul of the hospitality business will always lie in its ability to connect human beings. By understanding how to use technology as a tool to serve that purpose, the industry will set itself up to survive now and thrive in the years to come.

Revenue managers have much to gain from digital transformation, from providing them with new ways of analyzing and converting data into timely decisions, to increasing reliability and flexibility — all while enhancing the on-site guest experience.

Sustainability is good for the planet, but it’s also good for business. Expedia Group Media Solutions’ Sustainable Travel Study seeks to understand what consumers consider sustainable travel, what trade-offs they’re willing to make, and where they expect to find information to help them make more mindful choices.

The hotel booking ecosystem is weighed down by siloed software systems, middlemen who take a piece of the RevPAR pie, and guests who don’t have as much control over their experiences as they should. The founder of Impala spoke to SkiftX about how to eliminate these issues with a new model: Open Distribution.

Travel brands have a unique opportunity to realize greater potential from their loyalty programs. Through creative merchandising that allows travelers to earn points and miles in different ways, they can grow ancillary revenue, build more meaningful customer relationships, and increase lifetime value.

In an age of ever-shrinking attention spans, destination marketing organizations (DMOs) need to rethink their engagement tactics. In this video, Dan Holowack, co-founder and CEO of CrowdRiff, shares how visual stories can uniquely enable destination storytelling and drive meaningful results.

IDeaS’ “Revenue Optimization Handbook for New Hotels” outlines how hotels and resorts can maximize revenue opportunities and commercial performance before opening and showcases why developing a structured pricing strategy is an essential part of the pre-opening phase.

As the global pandemic subsides, the hospitality industry is seeing a surge in leisure travel. To help hotels attract this growing segment with stronger loyalty programs, iSeatz has released its “State of Loyalty: 2022 Hospitality Ancillary Report”, with key insights into the competitive landscape of ancillary offers.

Airlines can no longer rely upon consistent seasonal travel patterns and historical data to forecast revenue. Maximizing sales amid today’s ever-changing market landscape requires an elevated standard for technology that can deliver compelling personalized offers to consumers when they need them.

In this recent webinar, FLYR’s head of artificial intelligence and machine learning explained how airlines can gather the right insights, update them continuously, and have them readily available to accurately predict changes and optimize revenue in the rapidly evolving air travel environment.

In this video from Skift Future of Lodging Forum 2022, we hear from Jason Bryant, vice president, Nor1, Oracle Hospitality, and Robert Tanenbaum, managing director, Starwood Capital Group, on how automation and artificial intelligence can help hoteliers optimize their offerings to meet changing guest expectations and drive additional revenue over the next few years.