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A new study from Expedia Media delves deep into the behaviors and preferences of U.S. and Canadian travelers.

Travel policies don’t have to be boring, unwieldy documents that employees dread reading. Creating a travel policy that includes visual content and clear language is much more likely to encourage employees to buy into the company's preferences than traditional policies have in the past.

By taking a more scientific and strategic approach to pricing, airlines have the opportunity to drive customer satisfaction and stand out in a crowded marketplace.

It’s important to look at the challenges that come with managing business travel and traveler concerns when global turmoil is the new normal.

In our current era of global anxiety, the brands that will have an advantage with today’s travelers are those that will be able to help ease traveler friction, build trust, and alleviate stress through easily accessible, relevant content.

The responsibilities of today’s corporate travel managers have become increasingly complex as new technology developments, global uncertainty, higher travel costs, and a growing focus on traveler satisfaction influence how employees travel.

Travel providers should pay attention to the preferences in communication of different generations in order to provide optimal customer support to every customer. Download this free report to learn more!

Leisure travel has seen increased technology capabilities in recent years, but managed travel still lags far behind. Using an integrated tool that incorporates mobile experiences found in the leisure space can help close the gap to improve traveler satisfaction, drive adoption, and increase savings.

We’re at the dawn of the cognitive era, where the implementation of machine-learning tech is making everything from the traveler experience to back-end logistics smarter and more streamlined.

With nearly one in four online travel planners using Pinterest as a resource––often beyond the initial inspiration and ideation phase––marketers and advertisers looking to reach travelers should consider the value Pinterest has to offer.

Travel businesses are rethinking their products and experiences for a new customer-focused era. Download our free report to learn more!

Examine the origins of this increasingly popular discipline in the travel industry Illustrate the behind-the-scenes customer-focused research processes used by some of today’s most progressive travel organizations Provide examples of…