Travel Technology

Most agree that the airline industry needs an upgrade, but making it happen is the hard part.

Uber's CEO sits down with Skift's CEO to talk about the importance of building delightful products, the potential of autonomous vehicles, and the role of career compounding.

Incorporating travel insurance into the booking path can offer a deeper understanding of each individual journey. This gives brands the opportunity to create more personalized approaches, potentially unlocking loyalty from a much broader range of customers.

Against a backdrop of economic uncertainty, U.S. travel achieves record levels, with changing travel patterns highlighted by a decline in business trips.

If Meta wants its new AI chatbot to be used for travel, it has some catching up to do.

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.

As travel companies adjust to keep up with the shifting demands of today’s travelers — especially with blended travelers expecting personalized solutions that work for them in any context — delivering a seamless payment experience throughout the customer journey is essential.

Mews completed one of at least four travel tech acquisitions this month.

In this web scraping exercise of Google Hotels, we consider one of the most interesting questions in the travel industry currently: what role does Google play in the shifting sands of hotel distribution? Google, not one to stay static, is constantly tweaking its hotels platform and we see its latest iteration contributing directly to the democratization of the online travel market and a dis-intermediation of the legacy OTAs in favour of direct bookings.

It's Good is entering crowded territory, but reviews have been operating the same way for years, so maybe it's time for a change.