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In this video conversation from the 2021 Skift Aviation Forum, we hear from Mike Appleton, president of TA Connections, about how new mobile, contactless solutions are improving the traveler experience and creating more efficient airline operations when unexpected disruptions occur.

In this recent webinar, Braze and Skyscanner explored traveler trends to uncover how brands and operators can place customer needs front and center, build relationships in a time of uncertainty, and focus on personalized communications that will inspire lifelong loyalty and trust.

5G connectivity will shape the ways airports, aircrafts, hotels, transportation, and other elements of the travel journey can deliver better guest experiences and more seamlessly operate behind the scenes. A Verizon executive spoke to SkiftX about what they expect the transformation could look like.

With robust growth even through the pandemic, Accor’s residential offerings across brands like Raffles, Fairmont, Sofitel, SLS, and many more have a bright future ahead — and an edge over competitors in the market.

With digitization continuing to transform the travel and hospitality industry, SkiftX chats with Hotelbeds’ CEO Nicolas Huss on his vision for the future of frictionless travel.

AWS and Skift’s 2021 Digital Transformation Report is a critical roadmap for the travel, aviation, and hospitality industries as they embrace emerging digital realities and opportunities. This article takes a closer look at travel companies in Europe and their responses to key trends and strategies for digital transformation.

For many hotels, getting payments right is just another cost, system to integrate, or added complexity to manage. But when done correctly, payments can go beyond simply being used for transactions to better connect the dots between who your guests are and the experiences and services you provide.

In this recent webinar, Travelzoo and Accor joined Skift to explore traveler sentiment in today’s unique moment. The panelists identified key ways travel brands across every industry sector can inspire potential customers, turn traveler dreams into reality, and kickstart the drive to revive their businesses.

What does the future of customer loyalty hold for brands and operators in the travel, tourism, and hospitality industries? Share your thoughts by taking this digital assessment by Concentrix Catalyst and Salesforce. All respondents will receive ​​complimentary access to the report.

The audience at Skift Global Forum 2021 weighed in on questions about emerging trends and imperatives as the world re-emerges from the Covid-19 pandemic. The responses reveal an industry poised for growth and change.

Frequent stays and in-person interactions have long been the standard building blocks for traditional loyalty programs. As travel experiences blend with the digital, contactless world, hotel brands must sharpen their abilities to gather first-party, personalized data from customers throughout the journey.

5G has the potential to significantly impact the air travel experience and enable numerous process improvements. Enhanced connectivity will benefit both travelers and employees by improving everything from passenger processing and security to baggage management and retail operations.