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How understanding recent shifts in consumer behavior is a must for corporate travel managers Why a great user experience results in adoption of a company’s preferred travel booking and expense…

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

How can marketers target European travelers? The first step is understanding their behavior patterns and preferences across generations.

Define what the Asia-Pacific travel traveler wants from a hospitality provider and its loyalty program Spotlight some of the region’s most important markets and their specific characteristics relating to customer…

Companies need to take a mobile-first approach that offers on-the-go flexibility to connect with today’s business travelers, encourage in-program bookings, and help make travel and expense activities as seamless as possible.

Out-of-policy hotel bookings have long been a source of frustration for corporate travel managers and travel management companies. AI and machine learning technologies can help address the issue by presenting business travelers with hotel options that match their personal preferences.

Travelsify CEO & Co-Founder Bruno Chauvat wants to evolve the the idea of personalization in the travel industry.

Travel providers who want to provide customers with a seamless travel experience should no longer think of the payment process as an afterthought.

It’s no question that many modern business travelers are seeking alternative accommodations to customize their travel experience. In this overarching examination of the overall state of the corporate travel market, we’re breaking down what Airbnb for Work can add to a managed travel plan for travelers and travel managers alike.

The confluence of factors driving the rise of the home-sharing economy How Airbnb works, and the benefits for business travelers and their employers Recent research showing heightened levels of traveler…

They say “imitation is the sincerest form of flattery,” and we’re not saying destination marketers should imitate these campaigns — but it’s certainly worth having a look.

Like so many other industries, corporate travel is being shaped by mobile-first millennials—which means companies must adapt to meet their unique habits, or be left behind.